Privacy Policy

Last Updated: August 1, 2025

This Privacy Policy explains how Super Cluster Studio LLC (“Company,” “we,” “our,” or “us”) collects, uses, protects, and shares personal data of visitors, clients, and partners (“you”) when interacting with our website, services, and digital products.

We are committed to protecting your privacy and handling your information responsibly in compliance with applicable data protection laws, including but not limited to:

  • The EU General Data Protection Regulation (GDPR)
  • The UK GDPR
  • The California Consumer Privacy Act (CCPA)
  • Other relevant global privacy frameworks

By using our website or services, you acknowledge and agree to the terms of this Privacy Policy.

Information We Collect

We collect various categories of personal data to deliver our services effectively, meet legal requirements, and improve our offerings.

a. Information You Provide Voluntarily

  • Contact details (name, email, phone number)
  • Company and project details (industry, requirements, goals)
  • Contracts, proposals, and signed agreements
  • Payment and billing data (invoice name, billing address, transaction details)
  • Testimonials, feedback, or reviews you submit
  • Login credentials for client portals (if applicable)

b. Information Collected Automatically

When you interact with our website or services:

  • IP address, device, browser, and operating system
  • Referring URLs and session details (time on site, pages visited)
  • Clickstream patterns, interaction logs, and behavior analytics
  • Error logs and diagnostic data for troubleshooting

c. Cookies & Tracking Technologies

We use cookies and tracking tools for:

  • Essential functionality (sessions, login, preferences)
  • Analytics (Google Analytics, Matomo, Hotjar or equivalent)
  • Advertising & retargeting (Meta Pixel, Google Ads, LinkedIn Insights)
  • Personalization (saving language settings, remembering form inputs)

You can control cookies in your browser. Disabling some cookies may affect website functionality.

For opt-out options:

How We Use Your Information

We process personal data to:

  • Review inquiries and provide proposals
  • Deliver contracted services (branding, UX/UI design, development, digital products)
  • Process payments, issue invoices, and comply with tax laws
  • Communicate about project updates, support, and resources
  • Improve website design, usability, and technical performance
  • Send newsletters, insights, or promotional content (with clear opt-out at any time)
  • Meet legal, contractual, and regulatory obligations

We do not engage in automated decision-making that produces legal or significant effects without your explicit consent.

Legal bases for processing (where required under GDPR/UK GDPR):

  • Contractual necessity (to perform our obligations under a service agreement)
  • Legitimate interests (improving services, preventing fraud, direct communications)
  • Consent (marketing communications, use of non-essential cookies)
  • Legal obligation (tax, accounting, compliance requirements)

Sharing of Information

We do not sell or rent your data. We only share it where necessary:

  • Internal staff & contractors: Only on a “need-to-know” basis for service delivery.
  • Payments: With trusted processors, banks, or invoicing platforms.
  • Service providers: Hosting, analytics, cloud storage, communication, and email marketing tools.
  • Legal obligations: To comply with law, court orders, or regulatory requirements.
  • Business transfers: In case of merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

All third parties must handle data securely, under written agreements aligned with data protection standards.

Data Retention

We retain data only as long as necessary:

  • Client & project data: Duration of engagement + 2 years.
  • Financial & billing records: At least 5 years for accounting and compliance.
  • Analytics data: Retained per third-party provider policies.
  • Marketing lists: Retained until you unsubscribe or request deletion.

When data is no longer needed, it will be securely deleted, anonymized, or archived in compliance with applicable law.

Your Rights

Depending on jurisdiction (GDPR, UK GDPR, CCPA, etc.), you may have rights to:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request erasure (“right to be forgotten”).
  • Restriction: Limit processing in specific situations.
  • Portability: Receive data in a structured, machine-readable format.
  • Objection: Opt out of marketing or processing under legitimate interest.
  • Withdraw consent: Where processing is based on consent, you may withdraw at any time.

To exercise your rights, email us at hi@supercluster.studio. We will respond in line with applicable laws (e.g., within 30 days under GDPR).

Data Security

We use industry-standard safeguards to protect personal data:

  • SSL/TLS encryption for transfers
  • Firewalls, intrusion detection, and continuous monitoring
  • Role-based access and password protection
  • Vendor audits and compliance checks
  • Internal confidentiality agreements
  • Regular software and infrastructure updates

No system is 100% secure. While we minimize risks, we cannot guarantee absolute security.

Data Breach Response

If a breach occurs:

  • We will immediately investigate and mitigate.
  • If risks are identified, affected users will be notified without undue delay.
  • Where required (e.g., under GDPR), regulators will be informed within 72 hours.

International Data Transfers

If you are based outside the U.S., your personal data may be transferred to the U.S., where our servers and providers are located.

For EU/UK clients, transfers rely on:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (where applicable)
  • Other lawful mechanisms permitted under GDPR/UK GDPR

Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law, practices, or services. Updates will be posted here with a revised “Last Updated” date. For significant changes, we may also notify users via email or on-site banners.

Severability

If any part of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: hi@supercluster.studio